Frequently asked questions
Currently we ship to the US and roughly 25 countries throughout Europe, but plan on expanding in the future.
All orders to the EU are shipped IOSS or DDP, which means duties and taxes are charged at checkout along with shipping. This helps your order arrive faster, since VAT and/or duties have already been paid when your package gets to customs.
If you live in the US you can pay with your checking account, Bitcoin, Zelle, e-check, or a credit/debit card by creating an Afterpay account or by using a service called Max Redemption.
If you live in the EU, the current payment options are Bitcoin or using a Wise account to pay us directly from your balance, or bank transfer. We’re working hard to offer additional international payment options for you soon.
After your order has shipped, you’ll receive an email with the tracking information. Please check your spam folder if you don’t see it in your inbox.
If you don’t see a confirmation email, please check your spam folder. It can take up to 30 minutes to receive an email. If you don’t see it in your inbox or spam folders, please contact email@example.com and we’ll be able to provide it for you.
Yes we ship to P.O. Boxes.
All of our products are third party tested for identity and purity, with certificates of authenticity freely available on all product pages. We go to great lengths to ensure that you receive exactly what you ordered, at the exact concentration that’s on the label. Because of this, we typically don’t provide refunds. However, we do have a 100% delivery guarantee. If a package ever gets lost in transit, or you receive the wrong items we’ll refund you or give you store credit, it’s your choice.
If you have any additional questions, please contact firstname.lastname@example.org for assistance.
Our products are tested for identity and purity by MZ Biolabs, a US DEA schedule III licensed facility that’s able to provide highly accurate testing by utilizing HPLC with UV detection combined with mass spectrometry.
In addition, they run calibration curves and use internal spiked standards whenever possible with each sample. They go above and beyond and are able to verify the legitimacy of any and all certificates of authenticity on our website.
Yes we offer detailed COAs from a third party lab on all of our products.
Short term changes in temperature will not impact integrity or efficacy, but once your product is received it’s recommended to store it at room temperature, and away from direct sunlight.
All of our liquid solutions come with a graduated glass pipette to help ensure accurate dosing with .1ml increments. If your research requires even greater precision, we also provide a 1ml syringe with graduations every .02ml. We’ll include a 1ml syringe in every order free of charge, and additional syringes can be ordered for $0.49 each.
We don’t provide any scoopers or ways to measure our powders but we do recommend using a milligram scale, as scoopers become inaccurate due to the varying densities of each respective product in powder form. Another option is to simply mix 1 gram of powder into one of our 50ml bottles of PEG 400 to obtain a 20mg/ml solution. Technically, it won’t be exactly 20mg/ml since the powder will displace a small amount of PEG, or the solvent of your choice, but it will be close.