Payment & Shipping

Payment Methods

We currently have 4 methods of accepting payment:

  • Bitcoin
  • e-check
  • Credit Card
  • Zelle
Bitcoin

We use BTCPay to accept bitcoin payments. At checkout, select the “Bitcoin” option as your payment method, and after entering all of your billing/shipping information, click on the button that says “PROCEED TO BTCPAY” to complete your payment. 

Once you’re on the payment screen you’ll have an option to either scan the QR code from your cell phone or other device, or you can copy the wallet address and send a payment that way. The BTC amount will be displayed on the screen as well, and you’ll have 60 minutes to complete the payment. After sending payment, it can take some time for the screen to update and show the payment was made. After that, click on the button that says “Back to Alpha Star Labs” and you’ll be redirected to our site and provided an order #, along with the shipping address and email that you entered.

There are multiple ways to buy bitcoin, one of the most common is coinbase.com if you don’t have any bitcoin currently in a wallet.

Credit Card

For domestic orders inside the US you can simply enter your credit card details at checkout. 

Zelle

After placing an order and selecting Zelle, you can complete your payment by sending it to support@alphastarlabs.com. Please make your payment immediately after placing your order, as non-payment for more than a couple of hours may cause the order to be cancelled.

Shipping

We ship Monday-Saturday via USPS Priority Mail, or USPS First Class when you qualify for free shipping. Most orders will arrive within 2-4 days and tracking information will be sent to your email as soon as your order has been processed. 

Currently, we only ship inside the United States.

Refunds

All of our products are third-party tested for identity and purity, with certificates of authenticity freely available on all product pages. We go to great lengths to ensure that you receive exactly what you ordered, at the exact concentration that’s on the label. Because of this, we typically don’t provide refunds – but feel free to email us if you have any questions or feel that a refund should be provided. We’re happy to review refund requests on a case-by-case basis.

We do have a 100% delivery guarantee. If a package ever gets lost in transit, damaged, or you receive the wrong items we’ll reship your order for free.

Along with our delivery guarantee, we will provide refunds on any unopened products if they are returned within 30 days of purchase.

If you have any additional questions, please contact support@alphastarlabs.com for assistance.